Respond to level two issues that arise and escalations from the Network Operations Center or service desk
Concentrate on M365 Security as the main focal point
Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio
Resolve, or escalate issues reported or identified in an M365 tenant
Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
Aid other team members in the resolution of cases within the scope of skillset
Assist with information gathering and reporting to either clients or Client Success Managers
Collaborate with senior engineers to escalate issues as needed
Develop, maintain and update technical knowledge base articles
Participate in an on-call rotation
After hours / weekend work may be required

3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
Microsoft Exchange Online (Online Protection)
Microsoft Endpoint Configuration Management
Microsoft Intune
Mobile Device/Mobile Application management
Microsoft SharePoint Online
Microsoft Teams
Microsoft OneDrive for Business
Knowledge of Microsoft 365 cloud solutions
Microsoft 365 management and administration
Scripting for automation (i.e., PowerShell, VBScript, etc)
At least one of the following certifications: MS-102, SC-200, SC-300, SC-900

Senior Microsoft 365 Engineer – Second Shift

Key skills