Assist with setting up supplier contracts & supplier pricing terms.
Handle incoming calls from customers, initiate and answer calls explaining our services.
Provide updates to internal database systems.
Initiate communications with internal teams and customer base.
Follow-up with customers to ensure contract maintenance.

Relevant experience in customer support and data entry.
Excellent written and verbal communication skills
Strong customer management skills with attention to detail and customer needs.
Excellent problem-solving, time management and organizational skills.
Experience working in a highly dynamic atmosphere, capable of multi-tasking, and able to work within challenging time frames.
Excellent phone presence, including clear verbal communication, active listening, and the ability to build rapport quickly with customers.
In-depth knowledge of PC and web applications with experience in MS Office applications.
Associate or Bachelor’s degree
Familiarity and comfort using AI tools in day to day work.

Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
A 6% 401(k) match
Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Access to the Calm app and the Employee Assistance Program
$65/month Remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year

Client Operations Associate

Key skills