Senior Manager of Engagement, Education

Role Overview

• Develop standard operating procedures (SOP) and best practices for internal communications strategy that promote our corporate culture, reinforce OneDigital's values, and facilitate open, transparent communication across the organization
• Ensure SOP aligns with corporate communications and events to reduce redundancy and confusion, as well as drive awareness in overall OneDigital news, culture, events, etc.
• Ensure SOP includes best practices to monitor and measure the impact of internal communications through participation rates, open rates, and employee feedback.
• Use insights to continuously refine messaging, channels, and cadence.
• Directly manage the Engagement & Communications team, serving as the primary point of escalation, performance coach, and day-to-day resource.
• Continuously evaluate team member performance; conduct regular one-on-one meetings with an emphasis on growth, accountability, and support.
• Oversee and balance the team's workload — facilitating case-level strategy discussions and ensuring capacity is well-managed across peak periods.
• Evaluate, document, and implement key departmental processes in partnership with market and national practice leaders.
• Collaborate with Shared Services, market offices, and national leadership to execute on shared initiatives and drive practice-wide goals.
• Facilitate training for experienced and new team members; identify skill-building opportunities aligned with team and organizational goals.
• Serve as an in-house subject matter expert on employee engagement, communications and wellbeing.
• Act as the SME for engagement-related platforms and vendors (e.g., Brainshark, Canva, Simplebooklet, decision support tools, mobile apps, microsites, etc.).
• Provide guidance, training, and recommendations to internal teams.
• Participate in client presentations, finalist meetings, and prospect seminars.
• Represent the Engagement & Communications practice with confidence and expertise.
• Serve as the practice liaison to the market, working closely with client service teams, Market Leaders, and National Practice Leaders across Georgia, the South Region, and nationally to deploy initiatives and share best practices.
• Oversee the annual review, update, and maintain a library of customizable, compliant, and on-brand templates for team-wide use.
• Ensure Team’s timely production and error-free delivery of all engagement content — including benefit guides, flyers, presentations, videos, digital content, and wellbeing collateral.
• Identify opportunities and implement strategies for external employee engagement spanning communications, wellbeing, and decision support for clients.
• Conduct discovery meetings, review carrier and population health management data, and provide tailored engagement strategy to clients.
• Serve as the dedicated SME for Engagement & Communications on a small book of business for high-revenue clients. Determining opportunities to engage the National Practice on appropriate clients and prospects.

Requirements

• 5+ years of experience in employee engagement, benefits communications, internal communications, or a related field
• Proven experience managing and developing a team
• Experience consulting with employer clients on engagement, communications, and/or wellbeing strategy strongly preferred
• Background in health & welfare benefits or the insurance/HR consulting industry preferred
• Bachelor's degree or equivalent required
• Individual Producers License in Health and Life Insurance preferred
• Experience in developing written content
• Expert in Adobe InDesign and Illustrator
• Expert in Microsoft PowerPoint
• Expert in Canva
• Experience in Video Creation and Animation
• Experience with Brainshark preferred
• Must possess excellent organizational and planning skills
• Must possess superior communications skills, including writing and editing
• Superior project management and time management skills
• A wide degree of creativity and latitude
• Must be able to work cross-functionally and take feedback from multiple stakeholders
• Detail-oriented with a strive for complete accuracy
• Able to learn and exemplify the OneDigital culture.

Benefits

• health, pharmacy, long and short-term disability, vision, dental and other insurance solutions
• reimbursement of job-related expenses per the company policy
• employee perks and discounts
• robust learning and development programs
• paid time off
• overtime pay for non-exempt employees