Track and analyze key performance indicators (KPIs), including federal inspection compliance, preventative maintenance, on-road failures, and spend
Use fleet management systems to generate insights and deliver actionable reports
Conduct regular client meetings, share performance metrics, and lead business reviews aligned with client objectives
Serve as the primary point of contact, managing relationships and acting as escalation lead while collaborating with cross-functional teams to meet client needs
Provide proactive updates on operations, service issues, and product enhancements; ensure transparency from issue identification through resolution
Deliver high-touch service, resolve issues efficiently, and consistently meet or exceed client expectations
Identify gaps, recommend efficiencies, and support development and maintenance of programs, services, and SOPs
Monitor SLA performance, customer satisfaction, and audit results; ensure accurate documentation and adherence to procedural controls and reporting standards
Lead client and internal calls, coordinate cross-functional efforts, and report key concerns with recommended solutions
Follow all corporate policies and procedures

Bachelor’s degree in Communication, Business Admin
2 years’ experience in a related field
Strong problem-solving skills with the ability to quickly and effectively resolve client issues
Proven ability to manage complex client relationships and deliver high levels of customer satisfaction
Excellent communication skills, with a proactive and transparent approach to client engagement
Ability to analyze operational performance, identify gaps, and recommend process improvements
Experience working with data, financial considerations, and technology to support operational and client success
To be employed in this role, you’ll need to clear a pre-employment drug test.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually for their own wellness or that of family members
additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Client Relationship Manager – Level II

Key skills