Customer Service Representative, Insurance
Salem, Massachusetts, United States of America
Full Time
2 hours ago
$52,000 - $60,000 USD
No Visa Sponsorship
Key skills
Communication
About this role
Role Overview
- Support Account Managers and assist in servicing existing clients
- Assist with bond-related administrative activities, shipment-specific insurance quotations, certificate issuance, and policy servicing
- Process account changes and assist with premium collections
- Handle client communications and phone calls
- Learn customer portals (EPIC, Indio) for excellent customer support
- Provide administrative support and data organization as needed
Requirements
- Reliable customer service professional
- Preference for prior experience in Insurance or logistics
- Must attain Massachusetts Property and Casualty license within 120 days of hire
- Excellent written and verbal communication skills
- Strong work ethic and attention to detail
- Intermediate computer skills
- Strong organizational skills
Benefits
- Student debt assistance
- Health, dental, and vision insurance
- 401(k)
- New tuition reimbursement
- Excellent benefits package