Define the roadmap for the native AI Agent in UContact, starting with outbound scenarios (collections, BPO campaigns, and proactive outreach).
Own the product vision: a native AI Agent embedded directly into the UContact flow builder, operating on a point-and-click, no-code basis.
Coordinate with the UContact engineering team (Uruguay) and the AI Agent team (US/Israel) to deliver a seamless, integrated user experience.
Prioritize inbound vs. outbound features, scope development milestones, and establish clear definitions of done (DoD).
Collaborate with Karina and Santiago (UContact co-POs) on core foundational work, including password management, user impersonation, and provisioning.
Own the Huddle AI Studio roadmap, enabling customer-configurable AI analysis profiles for meetings.
Drive the Settings AI Assistant from initial scoping through final delivery, partnering closely with engineering on an MCP-first approach.
Manage the packaging and tier positioning for the Coach + Huddle AI Studio bundle.
Deliver post-summary webhooks in close collaboration with the engineering team.
Translate complex AI capabilities into clear, customer-facing value propositions that the sales team can lead with.
Define key success metrics for every shipped feature, focusing on adoption, conversion, and retention.
Present product strategy and status updates to the executive team and the Board of Directors.

4+ years of experience in product management, with at least 2 years focused on AI or ML-powered products.
Proven background in B2B SaaS, ideally within communications, contact centers, or enterprise software industries.
Strong technical fluency: you don't need to write code, but you must thoroughly understand APIs, LLMs, and system integrations to make smart scoping decisions.
Demonstrated ability to define product scope, write clear requirements, and hold teams accountable to delivery timelines.
Experience working with distributed engineering teams across multiple time zones.
Excellent communication skills, with comfort presenting to executives and defending product decisions under pressure.
Experience with CCaaS platforms (e.g., Five9, Talkdesk, Genesys, or similar).
Familiarity with LLM-based products, including prompt design, tool use, and agent frameworks.
Spanish language skills (a significant plus for navigating the LATAM market context).
Hands-on experience with Voice AI or Conversational AI products.
Background in contact center operations or the BPO industry.

Remote b2b or hybrid (Belarus-Moldova) work opportunity!
Stable job with long-term growth perspective.
Competitive salary with annual performance review.
Really good hardware.
An exciting and challenging job with talented people around.
Continuous learning and career growth opportunities.
Compensation for professional training, seminars, and conferences.
Referral program – get rewarded for helping us grow the team with talented people.
Company-supported English classes to enhance your professional growth.
More perks for the Minsk and Chisinau office employees.

Product Manager, AI

Key skills