Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
Support efforts to bring in new clients and expand relationships with existing clients.
As a growing startup, everyone pitches in to do whatever it takes to build the organization.

4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.
Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
Excellent communicator, including written and oral.
Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
Among the best at what you do with a growth mindset and desire to constantly improve.
Passion for education, equity, and social impact.
Legal ability to work in the US and willingness to work continental US hours.

Program Manager

Key skills