Responsible for the day‑to‑day operation, monitoring, investigation, and continuous improvement of customer security services
Focus on threat detection, incident response, vulnerability management, and security control optimisation across multiple customer estates
Work closely with Network Operations, Service Desk, Projects, and third‑party vendors to ensure customer environments remain secure, resilient, and fully aligned with SLA and regulatory requirements
Requirements
Proven hands-on experience in a Security Operations, SOC, MDR or MSP environment
Strong practical knowledge of modern security technologies including EDR/XDR, Microsoft 365 security, cloud security platforms and associated investigation workflows
Solid understanding of common attack techniques, vulnerability management and incident investigation methodologies
Experience working collaboratively across technical teams and with third-party security partners to investigate, escalate, and resolve security incidents
A proactive, customer-focused mindset with strong communication skills
Experience supporting firewall and network security controls (Fortinet preferred)
Certifications (one or more preferred): Microsoft SC-200 (Security Operations Analyst), CompTIA Security+, CySA+, or equivalent cybersecurity certification
Actively working towards further cybersecurity certifications and professional development
Tech Stack
Cloud
Cyber Security
Benefits
Electric vehicle scheme
Cycle to work
Private medical
Life assurance
Wellbeing programmes
Financial Life Insurance
Pension
Car allowance (subject to role)
£1000 refer a friend bonus
Generous uncapped commission scheme (sales role)
Profit share bonus scheme (non-sales, subject to T&C’s)
Free will-writing service
Long Service Awards (financial and time rewards)
Electric Car Scheme (salary sacrifice)
Cycle to Work Scheme (salary sacrifice)
IT Purchase / Loan Scheme
Financial Wellbeing Tool
Pension Surgery (consultation with a financial advisor)
Discount scheme (retail, experience days etc.)
Navan Buying holidays (salary sacrifice)
Childcare voucher scheme
Health and Wellbeing Private Medical Insurance
Employee Assistance Programme -for you and your family (Counselling, legal advice, career coaching, financial support)
Digital GP
Wisdom Well-Being Platform
Gym membership contribution
Gym time
Yoga –Free onsite yoga
Eye tests
Flu jabs
Fruit basket –per floor stocked weekly
Mental Health First Aiders
Time off Holidays –above statutory increasing with service, plus 8 bank holidays
Birthday benefit -Have your birthday off on us!
Enhanced Maternity Pay
Enhanced Paternity Pay
Compassionate Leave
Jury Duty
Funeral Leave
Volunteering Days
Welcome goodie bag
Company apparel
Free staff parties
Incentives –Competitions and prizes including trips
Staff awards
Free onsite parking
New refurbed office -Table tennis, table football, games consoles, multi-faith room, fully stocked bar, outdoor eating area, smoking shelter