CO Analyst, Customer Service, Italian

Role Overview

• Managing customer transactions related to order management, order status, inquiries, and back orders
• Providing customer support across assigned countries, ensuring communication in the relevant local language
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
• Proactively building strong customer relationships and identifying opportunities to improve service performance
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
• Ensuring efficient handling and resolution of customer complaints, including escalation where required
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Requirements

• Bachelor's degree or higher from an accredited university
• 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Fluency in English and Italian

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Remote work options