Managing customer transactions related to order management, order status, inquiries, and back orders
Providing customer support across assigned countries, ensuring communication in the relevant local language
Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
Proactively building strong customer relationships and identifying opportunities to improve service performance
Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
Ensuring efficient handling and resolution of customer complaints, including escalation where required
Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Bachelor's degree or higher from an accredited university
1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
Fluency in English and German
Proven experience in order management systems
Experience handling end customers in a commercial environment (B2C)
Strong problem-solving skills
Excellent organisational skills in a fast-paced customer environment
Proactive attitude with the ability to adapt quickly to change and new processes

CO Analyst – Customer Service, German

Key skills