Key skills
SaaSCommunicationRemote WorkCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Manage key client relationships and ensure satisfaction
- Develop and implement success plans for each key account
- Identify opportunities for account growth and upselling
- Monitor account health metrics and usage patterns
- Work collaboratively with sales, product, and marketing teams
- Assist clients with strategic guidance and support
Requirements
- At least 2 years of experience in Customer Success or Account Management
- Experience in the SaaS industry or B2B environment
- Knowledge of DTC e-commerce industry is a major bonus
- Solid understanding of content marketing concepts
- Proven track record of maintaining high retention rates
- C2 English proficiency in both written and verbal communication
- Customer-obsessed with strong relationship-building abilities
- Data-driven approach to account management
- Self-starter with an entrepreneurial attitude
- Available to work core business hours in the EST timezone.
Benefits
- Competitive salary
- Uncapped performance bonuses based on account growth / upsells
- Remote work options
- Flexible schedule
- Opportunities for professional development