Partner Delivery Manager

Role Overview

• Act as trusted advisor to Vena’s global partner network applying product knowledge, solution development, and implementation methodology to assist partners in establishing their implementation capabilities and readiness across Vena customers.
• Evaluate & optimise partner performance on individual partner projects, create plans, provide recommendations and facilitate escalations. Own and drive partner delivery excellence.
• Provide technical advisory and best‑practice guidance across partner implementations as a player/coach role (design reviews, configuration validation, methodology alignment).
• Be responsible and accountable for maintaining an accurate, current view of partner performance, capability and competency.
• Support scoping activities by joining calls, reviewing SOWs, and validating assumptions.
• Be responsible for assessing partner capabilities and progression providing recommendations and actions plan.
• Collaborate across teams (Product, Technology, Enablement, Services, Customer Adoption, Sales/AM, etc.) to resolve partner needs and ensure smooth operations.
• Provide technical and solution guidance through onboarding, ongoing enablement sessions for partners (new features, advanced use cases, deep dives) and ad-hoc implementation support.
• Champion the voice of the partner, synthesizing feedback, trends and insights to develop partner enablement enhancements and support content.
• Lead and contribute to strategic process improvement and enablement initiatives, driving innovation and operational excellence across the partner experience lifecycle.
• Travel (as required) to client sites.

Requirements

• 3–5+ years in SaaS consulting, solution delivery, or FP&A/finance‑tech implementation roles.
• Proven ability to manage escalations, resolve complex implementation issues, and collaborate cross‑functionally.
• Strong understanding of Vena product capabilities (modeling, workflow, reporting, integrations).
• Experience in managing projects at a program/portfolio level with thorough understanding and application of solution design, project plans, status reports and other project methodology approaches.
• Excellent communication, coaching, and relationship‑building abilities across diverse partner organizations.
• Ability to manage multiple partner portfolios with strong prioritization and organizational skills.
• Preferred: Experience in partner ecosystem support, certification programs, or channel delivery enablement.
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies.