Conduct deep-dive analysis into repair cycles, identify structural weaknesses in the service chain, and produce weekly analytical reports with strategic recommendations for management.
Perform daily tracking of pending service cases to ensure turnaround time (TAT) targets are met and to prevent bottlenecks in real time.
Collaborate directly with Authorized Service Centers (ASCs), logistics partners, and internal departments to eliminate delays.
Ensure data accuracy (symptom codes, product info) in our internal enterprise systems and provide real-time tracking support to the Contact Center.

Degree in Industrial Engineering, Business Management, or a related field
completed in the past 12 months
High proficiency in Excel (VLOOKUP, Pivot Tables, advanced formulas)
Independent, ambitious, a creative problem solver, and an excellent team player with strong communication skills.
Full professional proficiency in both Hebrew and English.
Previous experience in service tracking, logistics coordination, or back-office operations

Service Operations Analyst, Graduate Trainee

Key skills