Key skills
ServiceNowJiraCommunication
About this role
Role Overview
- Provide first-level technical support via phone, email, or remote tools
- Install, configure, and maintain software and hardware
- Manage user accounts, including password resets and access permissions
- Troubleshoot and resolve issues related to networks, systems, and applications
- Diagnose and escalate complex technical problems when necessary
- Document incidents, resolutions, and processes in ticketing systems
- Gather and analyze user information to identify and resolve issues efficiently
Requirements
- High school diploma or equivalent
- At least 2 years of experience in IT support or Help Desk roles
- Strong troubleshooting and problem-solving skills
- Basic knowledge of networking concepts (IP, connectivity, VPN, etc.)
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira, etc.)
- Familiarity with Windows operating systems and common business applications
- Excellent communication and customer service skills
- English level: B2 (Upper Intermediary)
Tech Stack
- ServiceNow
Benefits
- Opportunity to work in an international environment
- Professional growth in the IT field
- Exposure to global teams and technologies
- Dynamic and collaborative work culture