Own the technical strategy for complex sales opportunities, partnering closely with Account Executives and sales leadership to move deals forward.
Lead discovery, solution design, and technical validation for customer environments with multiple stakeholders and competing requirements.
Run complex evaluations and proofs of concept end-to-end, including success criteria, technical execution, risk identification, and debrief.
Translate customer architectures into clear solution narratives that connect Honeycomb’s platform to engineering priorities and business outcomes.
Deliver compelling demos, workshops, and technical presentations tailored to audiences ranging from practitioners to director-level stakeholders.
Get hands-on when it matters: support instrumentation strategy, troubleshoot integration issues, and help customers prove value in real environments.
Manage competitive evaluations and bake-offs with strong judgment, disciplined execution, and a clear point of view on Honeycomb’s differentiation.
Identify technical and strategic risks across active deals and proactively adjust the evaluation approach when needed.
Partner across Sales, Product, Field Engineering, Marketing, and DevRel to unblock deals and improve the overall go-to-market motion.
Contribute reusable architectures, demo assets, and technical content that increase team effectiveness and scale best practices.
Bring structured field insight back into the company to help inform product feedback, messaging, and technical strategy.
Mentor more junior Solution Architects through collaboration, coaching, and shared learning.
Requirements
5+ years of pre-sales, solution architecture, sales engineering, or customer-facing technical experience in B2B SaaS.
Experience supporting complex technical sales cycles with multiple stakeholders, ideally in enterprise or commercial accounts with sophisticated engineering teams.
Strong solutioning skills and the ability to turn ambiguous customer needs into clear technical approaches and evaluation plans.
Deep working knowledge of observability, distributed systems, distributed tracing, and OpenTelemetry.
Hands-on fluency with modern cloud environments, containers, Kubernetes, API-driven architectures, and at least one major cloud provider.
Ability to troubleshoot instrumentation and integration issues across a range of languages, frameworks, and deployment patterns.
Experience owning POCs or technical evaluations, including defining success criteria, managing risk, and driving toward measurable outcomes.
Strong consultative communication skills, with the ability to tailor technical messaging across practitioners, architects, and director-level stakeholders.
Credibility with developer, platform, SRE, and engineering-led audiences through both technical depth and business context.
A clear point of view on Honeycomb’s value and differentiation in the observability landscape.
Strong judgment, autonomy, and follow-through in fast-moving deal environments.
A collaborative, low-ego working style with the ability to pull in cross-functional partners when the situation calls for it.
A mentorship mindset and desire to make the team stronger through coaching, documentation, and reusable work.
Familiarity with MEDDPICC or Command of the Message is a plus.
Willingness to travel ~20% for customer engagements, field events, and internal collaboration.
Tech Stack
Cloud
Distributed Systems
Kubernetes
Benefits
A stake in our success
generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are
our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood