Independently maintains relationship with client to strategic support and direction
Mentors, manages, and leads client services direct reports to ensure client deliverables are strategically on target and implemented on time and within budget
Primary contact between the client and internal agency team, working to ensure brand/medical education strategy is effectively communicated and understood by team members
Has a full understanding of the clients brand, therapeutic area and objectives
Uses independent judgment and discretion to act as a bridge between the client and brand/medical education strategy
Supervises client services team members
Manages day to day client service business to ensure projects are completed on time and within budget
Ability to anticipate client needs and make recommendations
Simultaneously handles multiple projects and clients under pressure and tight deadlines
Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
Constantly communicates with all departments, providing necessary project updates
Performs administrative tasks necessary to meet client deliverables
Attends meetings to discuss client projects and give status updates
Up to 25% travel
Performs other duties as assigned

10+ years of agency account management experience, with at least 5 years of pharmaceutical advertising experience
Digital background required managing websites
BA/BS degree required
Must possess a deep and thorough understanding of the pharma/healthcare advertising industry, including new product launches
DAOR experience strongly preferred
Experience leading digital marketing initiatives
Strong digital omni-channel background
Demonstrated effectiveness in managing multiple clients across an organization and agency partners
Marketing acumen and demonstrated experience in leading an integrated agency team in brand planning, budget development, execution and measurement
Demonstrated success at developing valued relationships with senior-level clients, and building relationships across all client levels
Demonstrated success as strategic partner to clients
Demonstrated presentation, verbal, written and communication skills
Must demonstrate hands-on proficiency in developing and delivering presentations in PowerPoint

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested)
Life insurance
Disability coverage
Medical, dental, and vision plans
Flexible working arrangements, including hybrid and remote work
Option to work from anywhere across the globe two weeks each year
20 vacation days plus one personal well-being day
Recognise 9 public holidays
Gifted end-of-year holidays
Early Summer Friday finish in June, July, and August
Access free counselling through our employee assistance program
Personalized health support
Enhanced maternity, paternity, family leave, and fertility policies
Continuous opportunities to professionally develop with on-demand training and global mobility opportunities

Senior Account Director, Digital, Pharma Agency

Key skills