Define the vision and roadmap for Hapi’s connectivity offerings, including PMS integrations, API ecosystem partnerships, and emerging connectivity use cases.
Partner closely with engineering to translate market needs into scalable, well-documented integration products.
Serve as the internal and external authority on connectivity architecture, data standards, and partner technical requirements.
Champion quality, reliability, and developer experience across all integration touchpoints.
Establish the processes, tooling, and operating rhythm needed to scale the product offering.
Foster a culture of ownership, technical excellence, and customer obsession.
Define and track KPIs that give clear visibility into health and growth of the connectivity business.
Develop and manage strategic relationships with PMS vendors, CRS, guest experience platforms, and other ecosystem partners.
Identify and prioritize new integration opportunities based on market demand and strategic value.
Represent Hapi in industry forums, partner conversations, and customer engagements as the connectivity subject matter expert.

7+ years of experience in hospitality technology, SaaS connectivity, or API-driven platforms, with at least 3 years in a leadership role.
Proven P&L ownership or business unit management experience — you understand what it takes to build and grow a revenue-generating product line.
Strong technical fluency with REST APIs, data integration patterns, and the hospitality tech ecosystem (PMS, POS, CRS, Guest Experience Platforms, etc.).
Track record of building and scaling teams in early or growth-stage environments.
Excellent communicator — equally comfortable in board-level conversations and deep technical architecture discussions.
Entrepreneurial mindset with high tolerance for ambiguity and a bias toward action.
Experience in a GM, VP, or Director-level role at a connectivity platform, integration middleware company, or hospitality tech vendor is strongly preferred.

Product Director, Hospitality Connectivity Services

Key skills