Franchise Operations Support Officer

Role Overview

• Deliver hands-on operational support to franchise nurseries, with a clear focus on occupancy growth, customer experience, family retention, and business performance.
• Conduct nursery visits under the direction of the Head of Franchise Operations, carrying out operational reviews covering enrolment strategy, customer experience, occupancy performance, and operational effectiveness.
• Support franchisees and nursery managers in implementing action plans to improve occupancy, customer experience, operational consistency, and commercial performance.
• Assist with the operational onboarding and launch of new franchise locations, ensuring a smooth transition from development to opening day.
• Coach franchisees and their teams on the effective use of operational systems, tools, and online platforms to improve day-to-day execution.
• Monitor and report on nursery performance indicators, occupancy trends, customer feedback, and operational observations — escalating concerns and opportunities appropriately.
• Uphold Banana Moon brand standards and operational expectations across assigned nurseries, providing practical support and guidance where improvements are needed.
• Maintain accurate records of nursery visits, action plans, follow-up activity, and operational observations to ensure clear documentation and accountability.
• Contribute to the development of operational tools, templates, visit frameworks, and support resources to drive consistency across the network.
• Escalate significant concerns or issues requiring specialist intervention to the Head of Franchise Operations or relevant support teams.

Requirements

• Minimum 3 years’ experience in an early years or childcare setting, with solid working knowledge of nursery operations and the EYFS framework.
• Demonstrable experience supporting or coaching nursery teams to improve performance, occupancy, or operational standards.
• Strong commercial awareness with the ability to interpret occupancy data and business performance metrics and translate them into practical actions.
• Excellent communication and relationship management skills — confident working with franchisees, nursery managers, and central teams.
• Highly organised with strong attention to detail and the ability to manage multiple nursery relationships and priorities simultaneously.
• Comfortable working both independently and as part of a collaborative team.
• Full UK driving licence and willingness to travel to nursery locations across the franchise network.
• Proficiency in Microsoft Office and common digital platforms (email, scheduling tools, online reporting systems).

Benefits

• Competitive salary of £40,000 – £45,000 per annum, depending on experience.
• Hybrid working model — a balance of nursery visits, home working, and time at our Warwick support office.
• Private Healthcare Plan
• Pension Plans
• Life Assurance
• Leave Package
• Training & Development
• Employee Assistance Programme
• Counseling