Support customers in identifying root causes and deliver effective, timely solutions
Collaborate closely with colleagues to gather information and resolve inquiries
Liaise directly with suppliers and communicate customer‑specific requirements
Be the first point of contact for quotations and general product inquiries
Foster strong customer relationships, contributing to our long-term success
Provide technical support and troubleshooting
Maintain customer support digital tools
Data management
Handle quotation requests
Ordering and invoicing
Logistics support
Availability and lead‑time management
Support the Service Centre team with communications and processing

Strong verbal and written communication skills, able to explain technical concepts clearly
Familiarity with ERP systems and their key functionalities
Experience with quotation processes
Previous customer support experience (preferred)
Full professional fluency in English
Basic understanding of the imperial measurement system (inches)
Advanced skills in Office 365, especially Excel, for data handling and reporting
Preferably experience with SAP and AS/400
Availability to work full‑time to ensure consistent customer support.

Customer Service Representative

Key skills