About this role

Build and maintain strong relationships with customers in EMEA and potentially other global regions.
Collaborate closely with the Customer Success team in the US.
Conduct regular global account meetings to align customer strategies.
Champion engagement with mental wellness programs.
Serve as the primary contact for global product updates.
Maintain an understanding of diverse cultural nuances.
Help clients understand available training topics and deliver Benefit Overview sessions.
Support global QBRs/ABRs and day-to-day reporting requests for global customers.

7+ years of Customer Success/Account Management experience
Fluency in English is required for this role.
The ability to speak other languages is a strong plus.
Responsible for a book of business of 30+ customers in different segments.
Deep passion for customer success and a proactive approach to solving customer challenges.
Strong problem-solving skills with the ability to analyze customer data and derive insights.
Knowledge of SaaS, B2B customer success, CRM tools (e.g., Salesforce, Gainsight) is a plus.

Senior Regional Customer Success Manager, EMEA

Key skills