Specialty Distribution Manager

Role Overview

• Build and strengthen relationships with specialty distributors, wholesalers, GPOs, and logistics partners.
• Oversee distributor onboarding, readiness, and execution for new product launches and implementations.
• Drive distributor performance, onboarding, and operational excellence through KPI’s.
• Monitor and analyze distributor and wholesaler performance, including shipments, inventory levels, and service levels.
• Develop and maintain distributor scorecards and KPIs to assess network effectiveness.
• Resolve operational issues and coordinate escalations as needed.
• Manage the day-to-day relationship between Cycle and its 3PL provider, in partnership with Supply Chain.
• Oversee outbound distribution from the 3PL to specialty pharmacies, distributors, and wholesalers.
• Monitor 3PL performance, including order accuracy, fill rates, shipping timelines, and service levels.
• Partner with Supply Chain and Commercial teams to support product launches and ongoing distribution needs.
• Manage the full lifecycle of specialty distributor contracts and ensure compliance with SLAs and regulations.
• Develop and lead negotiation strategies and review contract terms.
• Maintain contract documentation, templates, and SOPs; track milestones and collaborate with Finance on billing accuracy and invoice audits.
• Monitor and validate chargeback activity across distributors and wholesalers to ensure pricing accuracy and contract compliance.
• Partner with Finance and Commercial Operations to investigate and resolve chargeback discrepancies.
• Analyze chargeback trends and identify risks, leakage, or process improvement opportunities.
• Support reconciliation processes and ensure timely resolution of disputes.
• Drive cross-functional initiatives to onboard products and enhance distribution processes with specialty distributors and third-party logistics partners.
• Lead efficiency and improvement projects, ensuring alignment across Market Access, PMO, Product, Supply Chain, Finance, and Legal.

Requirements

• Bachelor’s degree required in either Business, Supply Chain, Healthcare Administration, or a related field.
• Pharmaceutical industry experience, preferably in distribution, logistics, procurement, or contract management.
• Experience managing specialty distributor relationships and partnerships.
• Strong project management and cross-functional collaboration skills.
• Contract negotiation and lifecycle management experience.
• Understanding of specialty distribution operations, compliance, and regulatory frameworks.
• Strong analytical and problem-solving skills with proficiency in data analysis.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong understanding of pharmaceutical distribution flows, including shipments and inventory management.
• Experience with chargeback processes and financial reconciliation.
• Excellent communication and relationship management skills.

Benefits

• Competitive salary based on experience
• A collaborative high performing work environment
• Performance based bonus
• Opportunity to join a fast growing and ambitious business
• 100% employer paid membership for Private Health Insurance
• Life Insurance
• 401k plan
• Regular team building events and an agile working environment