Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
Analyze customers’ problems and develop solutions to meet their needs.
This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
Continually learn technologies and develop deep expertise in IPConfigure products.
Apply that knowledge to real-world customer problems.
Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
Identify and report both software bugs and customer suggestions.
Build servers that customers have ordered and install required software.
Cycle new cameras through the lab for testing.
Install network switches and run cables.
Visit customer sites and troubleshoot issues if remote access is not available.
Limited travel may be required to support company events.

Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
Networking background.
Experience with Linux OR Windows system administration.
Ability to build and troubleshoot servers.
Customer support experience with over the phone and face to face communication.
Debugging, troubleshooting skills are required.
Strong problem solving skills are essential.
Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus.

Software Technical Support Engineer

Key skills