Develop and execute a scalable payments strategy aligned with HRD’s operational and business objectives.
Lead initiatives focused on improving payment acceptance rates, reducing payment friction, and optimizing payment performance.
Serve as a subject matter expert on payment operations, processors, and industry best practices.
Partner cross-functionally with Risk, Fraud, Compliance, Product, and Operations teams to support strategic business initiatives.
Monitor payment performance metrics, transaction trends, declines, chargebacks, disputes, and operational KPIs.
Identify opportunities to improve authorization rates, reduce processing costs, and enhance customer experience.
Analyze payment data and operational trends to proactively identify gaps, risks, and optimization opportunities.
Develop scalable operational processes and reporting frameworks to support business growth.
Evaluate vendor performance, negotiate operational improvements, and ensure service level expectations are met.
Partner closely with Fraud and Risk teams to support payment security and operational integrity.
Collaborate with Product and Engineering teams to improve payment infrastructure, workflows, and integrations.

Minimum of 7 years of experience in payments, payment operations, fintech, ecommerce, risk management, or related fields, preferably within the iGaming, online payments, or ecommerce industry.
Strong understanding of payment processing ecosystems including credit cards, ACH, PayPal, digital wallets, and alternative payment methods.
Experience managing payment processors, gateways, banking relationships, and third-party vendors.
Proven success optimizing payment performance, operational workflows, and payment acceptance strategies.
Excellent communication skills with the ability to translate complex operational concepts into actionable business insights.
Strong analytical and problem-solving skills with the ability to interpret large data sets and make data-driven decisions.
Knowledge of payment compliance requirements, regulatory standards, and card brand rules.
Experience handling chargebacks, disputes, payment risk, and operational escalations preferred.
Familiarity with SQL, reporting tools, AI and data analytics platforms is a plus.
Ability to manage multiple priorities and adapt quickly within a fast-paced environment.

Senior Manager – Payments Analytics

Key skills