Key skills
JavaScriptPythonAIAnalyticsSAMLAtlassianJiraConfluenceCommunication
About this role
Role Overview
- Administer the full Atlassian suite (Jira, Jira Service Management, Confluence, Loom).
- Configure, support, and optimize Intercom.
- Provide tier 2 and tier 3 support for end users.
- Manage Atlassian Analytics and Rovo (Atlassian AI).
- Build and maintain Atlassian automations and Intercom workflows.
- Lead knowledge management initiatives.
- Run platform health initiatives.
- Manage users, groups, and access provisioning.
- Evaluate, deploy, and manage Atlassian Marketplace apps.
- Support audit, compliance, and access certification activities.
- Partner with business leaders to gather requirements.
- Develop scripts, queries, and integrations.
- Document configurations, runbooks, and processes.
Requirements
- 5+ years of experience in a business systems, systems engineering, or similar technical administration role.
- Hands-on experience administering the Atlassian suite (Jira, JSM, Confluence, Loom) at scale.
- Experience configuring and supporting Intercom in a production environment.
- Proven experience building automations within Atlassian and Intercom.
- Experience with Atlassian Analytics and Rovo (Atlassian AI).
- Proficiency with Python, JQL, JavaScript, and REST APIs.
- Experience managing users and groups via SCIM and SAML.
- Experience evaluating, deploying, and managing Atlassian Marketplace apps.
- Strong written and verbal communication skills.
- Strong problem-solving and troubleshooting skills.
- Ability and willingness to learn new products quickly.
Tech Stack
- JavaScript
- Python
Benefits
- Performance-driven compensation
- Comprehensive, flexible health benefits
- Financial wellbeing & long-term support
- Time to recharge
- Support for families
- Holistic wellbeing support
- Flexibility in how you work and live
- Daily perks that make work better
- An exceptional NYC office experience
- High-impact work at a category-defining moment