Draft credit approvals, valuation instructions, loan document instructions, and credit papers within agreed SLAs
Conduct due diligence checks including credit, Google, RP Data, and supporting verification processes
Escalate adverse findings and operational risks proactively
Support loan processing and lending operations activities
Assist with pre-settlement and customer support overflow where required
Deliver high-quality work while operating in a fast-paced environment
Identify repetitive tasks and manual workflows that can be automated or streamlined
Use AI tools such as ChatGPT, Claude, and other automation platforms to improve productivity and operational efficiency
Manage and respond to customer enquiries professionally and efficiently

Previous experience in lending operations, mortgages, finance operations, broker support, customer support, or similar operational environments
Experience creating effective prompts and AI-assisted workflows
Ability to leverage AI for drafting, analysis, documentation, and operational support
Actively uses AI tools daily to improve productivity, automate repetitive tasks, and support operational decision-making.
Strong systems and process thinking capability
Strong attention to detail and ability to execute accurately at speed
Comfortable working in fast-paced, high-performance environments
Strong written and verbal communication skills
Highly organised, resourceful, and proactive

Credit Analyst

Key skills