Digital & Business Strategist – Account Manager

Role Overview

• serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
• Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction.
• Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
• Proactively and professionally handle client concerns and inquiries in a timely manner.
• Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
• Identify growth opportunities within client accounts and collaborate with internal teams to drive sales.
• Develop innovative strategies to strengthen client relationships and Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
• Ensure timely resolution of critical issues to facilitate effective escalation management.
• Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
• Provide input on new processes and workflows as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Requirements

• A degree from a university in the fields of Marketing, Mass Communication, Business or another related area.
• At least 4+ years of proven experience in Account Management within the digital marketing industry.
• Deep understanding of online marketing tools, trends, and social media platforms.
• Excellent communication and problem-solving skills with close attention to detail.
• Fluent in both spoken and written English as well as Arabic.
• Good knowledge of CRM Software, Microsoft Office, and G-Suite applications.
• Ability to customize solutions according to the client's specific needs and goals.
• Ability to handle multiple tasks at once and manage various projects without making mistakes.
• Strong negotiation capabilities complemented by analytical abilities that can lead to successful results.

Benefits

Why Join Araby Brand? Exciting bonus opportunities and incentives! Comprehensive health insurance coverage. Growth Opportunities: Be part of a team that values personal and professional development, with continuous learning and career advancement opportunities. Innovative Environment: Work in a dynamic, agile setting where creativity and innovation are encouraged. Impactful Work: Play a crucial role in driving the growth and success of our clients' businesses. Collaborative Culture: Join a passionate team dedicated to excellence and teamwork. Flexible Work Arrangements: Enjoy flexible working options, including remote work, to support a healthy work-life balance.