ServiceNow Developer

Role Overview

• Collaborate with the National Oceanic and Atmospheric Administration (NOAA) to develop an application within the ServiceNow platform.
• Enable users to enter facility project requirements and information, prioritize developed projects, and create templates required for various funding avenues within the National Marine Fisheries Service (NMFS).
• Work with NOAA NMFS to develop an application that retrieves work items needed from BUILDER SMS and preventative maintenance requirements from NMFS’ preferred Computerized Maintenance Management System (CMMS).
• Create the associated training manuals and/or presentations to equip the NMFS Facilities’ staff with the knowledge to use the application developed.
• Sole developer of an updated facilities project management application in ServiceNow.
• Serve as the subject matter expert for assisting and providing guidance for all aspects of the application developed in ServiceNow.
• Support continuous CMMS and BUILDER SMS integration as needed per client request.
• Ensure data quality between the CMMS, BUILDER, Real Property, and other databases.
• Create code documentation to ensure future developers can easily make modifications and perform maintenance on the application.
• Regularly communicates with customers/clients to discuss CMMS implementation progress, review CMMS data, and provide recommendations for improving CMMS data.
• Perform other related duties as assigned.
• Manage ServiceNow installations for the cyber and strategic risk teams.
• Create go-to-market proof-of-concept applications on the ServiceNow platform.
• Create rational, competency-based technological designs from functional specifications.
• Create new ServiceNow procedures and workflows.
• Create unique service portal pages and widgets to aid the business organization.
• Review and walk through the code of junior team members.
• Oversee the development of the ServiceNow solution according to industry best practices to ensure system compliance.
• Create thorough and organized test plans and suites.
• Estimate, organize, plan, and prioritize testing-related tasks.
• Determine, record, and track software flaws.
• Conduct rigorous regression testing of corrected flaws.
• Take part in User Access Testing (UAT) to get feedback from the UAT Team, ITIL process owners, and clients.
• Control update sets for the code base’s transfer to test and production environments.
• Oversee ServiceNow administration, planning, and maintenance.

Requirements

• Bachelor's degree required.
• Facility Management experience is desired
• Minimum three years of ServiceNow experience required.
• Must be eligible to pass a security background check by the Department of Commerce
• Certification as a Certified Implementation Specialist
• Certified Application Developer
• Excellent verbal and written communication skills.
• The ability to analyze information, interpret results, and make recommendations
• Must be able to demonstrate effective leadership, problem-solving, and decision-making abilities
• Excellent interpersonal and customer service skills
• Proficient with Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Ability to remain flexible and adapt quickly
• Excellent time management skills with a proven ability to meet deadlines
• Analytical thinking/critical thinking skills are imperative.
• Ability to effectively solve problems.
• Knowledge of CMDB Implementation
• Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, SecOps, etc.)
• Expertise in web development (HTML, CSS, JavaScript)
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
• Experience with JavaScript/GLIDE and HTML5
• Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders and the ability to present complex ideas to a non-technical audience.
• Strong analysis, problem-solving, and decision-making skills.

Tech Stack

• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• Life Insurance
• Paid Federal Holidays
• Disability Insurance
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance