Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
Provides onsite support by assisting in fault isolation of electro-mechanical systems.
Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
Serves as a resource to sales personnel for assigned service area.
Contributes to training course content development and provides training to customers and other field service personnel, as required.

Minimum of 3 years of experience in field service or a similar technical support-related position.
Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
Prior experience with electro-mechanical equipment, servos, sensors and actuators.

Field Service Technician – Data Center Cooling

Key skills