Lead Project/Program Manager

Role Overview

• Drive End-to-End Program Delivery
• Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.
• Turn Data into Action
• Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.
• Lead Cross-Functional Execution
• Act as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.
• Optimize Customer Care Operations
• Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.
• Own Planning & Governance
• Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.
• Manage Risk & Solve Problems
• Proactively identify risks, remove blockers, and drive resolution across stakeholders and teams.
• Communicate at the Executive Level
• Deliver clear, concise updates, insights, and recommendations to senior leadership.
• Influence Without Authority
• Lead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.

Requirements

• Bachelor’s degree (or equivalent experience)
• ~5+ years of experience in project/program management, operations, or analytics-driven roles
• Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.
• Certifications (PMP, Agile, etc.) a plus

Tech Stack

• PMP

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone