Support configuration, maintenance, and system updates within SuccessFactors, the system of record
Process employee data changes and system transactions with a high level of accuracy and attention to detail
Respond to user inquiries and provide first-level troubleshooting support for HR system-related issues
Perform data validation, quality checks, and reporting support activities to ensure data integrity and accuracy
Identify, document, and escalate system, process, or data issues as appropriate
Support testing activities for system updates, enhancements, and releases, including User Acceptance Testing (UAT)
Assist with maintaining system documentation, SOPs, and knowledge base content
Utilize HR technology platforms including SuccessFactors, ServiceNow, and Microsoft 365 to support operational activities
Support implementation of process improvements and system optimization initiatives under guidance from senior team members
Collaborate with HRIS team members, IT, and stakeholders to support ongoing HR technology operations and projects

2–4+ years of experience in HRIS, HR systems, or related operational support roles
Experience working with HR systems (SuccessFactors preferred)
Experience with data processing, validation, and system support activities
Experience troubleshooting basic to moderately complex system or data issues
Experience supporting testing activities for system updates, releases, or enhancements
Ability to analyze HR data and identify inconsistencies or issues
Basic understanding of HR processes and HR systems workflows
Strong attention to detail and data accuracy
Proficiency in Microsoft Excel, including data validation, basic analysis, and reporting (preferred)
Strong communication and collaboration skills

HRIS Analyst

Key skills