Collaborate with enterprise customers to design and implement multi-cloud solutions that align with their business goals.
Establish and maintain trusted relationships with key customer stakeholders to ensure a deep understanding of their needs and objectives.
Serve as the main point of contact for customer success initiatives, ensuring the successful delivery of solutions across Salesforce clouds and related technologies.
Drive growth by identifying value driven opportunities within the existing customer base.
Lead the technical discovery process to assess current environments and recommend solutions based on best practices.
Provide consultative guidance on leveraging Salesforce products, including Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and other cloud technologies.
Deliver high-impact presentations to customers, illustrating the business value of the proposed solutions.
Act as a customer advocate within ListEngage, collaborating with internal teams such as Sales and Strategy to ensure customer needs are met.
Support pre/post-project activities, including customer discovery, training, and managed services.
Analyze client data to identify opportunities for further solution enhancement and provide recommendations for future growth.
Stay updated on the latest developments in multi-cloud architectures, Salesforce releases, and digital transformation strategies.

8+ years of experience in customer success, technical architect, or similar role within an enterprise SaaS environment
Bachelor’s degree in Computer Science, Engineering, or a related field
Proven experience architecting and delivering multi-cloud solutions, with strong proficiency in Salesforce clouds
Proven track record of identifying growth opportunities and driving revenue expansion within an existing customer base
Hands-on experience with cloud platforms, data integration, and CRM systems

Enterprise Architect

Key skills