Key skills
Communication
About this role
Role Overview
- Handle customer requests via email, phone, and social media.
- Ensure high-quality customer relationship follow-up in line with our KPIs.
- Contribute to the optimization of tools and processes, and proactively report friction points/bugs encountered by our customers to internal teams.
- Contribute to the continuous improvement of the service by proactively suggesting improvements.
Requirements
- English and German: reading, writing, and speaking proficiency.
- Excellent verbal communication skills.
- Flawless written communication and spelling.
- A dynamic personality with a humble mindset.
- You are patient, empathetic, and detail-oriented.
- Comfortable in a digital environment and with everything it involves.
- You learn quickly, have strong analytical and summarizing skills, and adapt easily to new tools and processes.
- Autonomous, with excellent interpersonal skills and a strong team spirit.
- A natural problem-solver who enjoys finding smart solutions to recurring issues and believes that 'the best support is no support.'
- Share our values of excellence, curiosity, and proactivity.
Benefits
- Access to our mental health platform teale, where you can book appointments with your psychologist or monitor your mental health.
- We allow you to work remotely two days per week.
- We provide you with a VIP code for Cafeyn, giving you unlimited access to all content on our platform.
- We organize four office meet-ups per year. These occasions allow us to gather with our international offices, celebrate company updates, and spend quality time together.