Manager, People Experience

Role Overview

• Administer and manage US employee benefits programs — medical, dental, vision, life, disability — including annual open enrollment, carrier relationships, and ongoing employee support.
• Manage 401(k) plan administration, including contributions, compliance testing, employee communications, and coordination with the plan provider.
• Serve as the primary owner of the TriNet PEO relationship, managing the platform day-to-day, resolving employee queries, and ensuring data accuracy across payroll, benefits, and compliance modules.
• Own the EOR relationship for Canadian employees — serving as the internal point of contact, managing day-to-day HR queries, and ensuring the EOR provider is meeting compliance, payroll, and benefits obligations under Canadian provincial law.
• Maintain and administer SAP SuccessFactors for the North American population, including employee records, position management, and compensation data integrity.
• Provide expert guidance on complex US and Canadian employee relations matters — performance management, grievances, conflict resolution, and formal investigations — in full compliance with federal, state/provincial, and local labor law.
• Ensure compliance with California-specific requirements, including CFRA, PDL, wage and hour regulations, and required government filings.
• Maintain and update North America HR policies and the employee handbook, ensuring alignment with global standards and local legal requirements across both markets.
• Oversee US employment contracts, onboarding and offboarding logistics, and ensure accurate payroll inputs are submitted to TriNet on time.
• Advise leaders on workforce planning, headcount forecasting, and budget alignment before passing requirements to Talent Acquisition.
• Lead organizational design initiatives — defining new roles, structuring teams for growth or pivots, and mapping clear internal career pathways.
• Drive talent management initiatives (performance reviews, promotion cycles, succession planning) within your portfolio, ensuring consistency and fairness.
• Provide regular people data and insights — turnover trends, engagement levels — to inform proactive leadership decision-making.
• Lead rollout of global engagement surveys within North America and build local action plans based on results.
• Deliver culture-building programs, team events, and year-end celebrations for the LA office and the broader North American team.
• Partner with ERGs and global DEI initiatives to ensure inclusive, connected experiences.
• Collaborate with the Talent Acquisition function, providing North American market context and dotted-line guidance to local recruitment activities where necessary.
• Coordinate comprehensive onboarding experiences that integrate new hires into culture, team, and role expectations.
• Coach and mentor managers across your portfolio to build confidence, capability, and consistency in their daily people management practices.
• Guide teams through organizational changes, restructures, or leadership transitions to minimize disruption and maintain morale.
• Partner with the global P&C team to identify skill gaps and coordinate tailored development or leadership training initiatives.
• Liaise with the facility team to ensure the LA workplace is safe, welcoming, well-run, and compliant with local health and safety standards.
• Support remote/distributed Canadian employees on workplace needs as required.
• Manage relationships with local suppliers, vendors, and service providers as needed.
• Directly manage one People & Culture Advisor based in São Paulo, setting clear goals and maintaining high delivery standards aligned with global P&C strategy.
• Support the Advisor's development and career growth through regular coaching, feedback, and mentoring.
• Lead or participate in global P&C projects as required, and collaborate with global P&C colleagues to ensure alignment across regions and workstreams.

Requirements

• 8+ years of HR or People & Culture experience, including at least 2 years in a managerial capacity.
• Deep expertise in US benefits administration — medical, dental, vision, 401(k) — including plan management, open enrollment, and compliance.
• Hands-on experience with TriNet or a comparable PEO platform.
• Experience managing or overseeing an Employer of Record (EOR) relationship, ideally supporting Canadian employees.
• Strong working knowledge of SAP SuccessFactors or comparable HRIS platforms.
• Strong knowledge of California and federal US employment law, with familiarity across Canadian provincial employment standards.
• Experience handling complex employee relations matters with professionalism and discretion.
• Experience supporting workforce planning, organizational design, and talent management initiatives.
• Track record of delivering employee engagement, retention, and culture-focused programs.
• Experience developing managers and supporting leadership teams through people-related initiatives.
• Comfort using people data and reporting to inform decision-making.
• Experience operating in a fast-paced environment.
• Bachelor's or Master's degree in Human Resources, Business, Organizational Psychology, or a related field.
• Strong communication, problem-solving, and relationship management skills.
• Ability to balance operational execution with strategic priorities across multiple stakeholders and time zones.

Benefits

• health insurance
• paid time off
• paid holidays
• retirement-related benefits