Director of Recruitment Events, Campus Visitations

Role Overview

• Organize, coordinate, manage, and execute a wide variety of on-campus and virtual UG and Graduate admission events, including Open Houses, Accepted Student Days, Major Specific Open Houses, Daily Information Sessions and Campus Tours, Charger Days, and other specialized visits.
• Serve as primary liaison with faculty, deans, food services, facilities management, external vendors, and student ambassadors to coordinate and effectively implement these events.
• Work with and manage a team of professional staff members and student workers to ensure visitors will have a positive first experience on campus.
• Manage and facilitate execution of logistics for all events, including facility reservations, room reservations, contract negotiations, menu selection, A/V service, and facility set-ups.
• Manage allocated budgets for individual events and programs to ensure financially efficient use of funding while providing the highest quality experience for all prospective students and families.
• Maintain detailed project plans, timelines, and budgets for all on-campus recruiting events.
• Provide administrative support as needed, including but not limited to coordinating and scheduling meetings with current students, faculty, and staff, contacting and confirming speakers and alumni, and assisting in the delegation of duties to appropriate staff and offices.
• Engage in recruiting, training, supervising, and scheduling student tour guides for all campus-based programming.
• Oversee the organization and execution of group and VIP tours.
• Maintain working knowledge of the admissions process, athletics, financial aid, residential life, student affairs, student success, and other university operations.
• Collaborate with the heads of undergraduate and graduate admissions, and marketing to develop and produce high-quality invitations, web pages dedicated to specific events, online registration forms, and supporting materials.
• Manage CRM-related tasks, including event management tools, QR code usage for event check-in, and ensure a high functioning event communication plan for prospective and accepted students and families.
• Develop an evaluation/assessment plan and follow-up action plan for all campus events.
• Prepare reports to show the impact of campus visitation programs, focusing on yield and quality service components.
• Conduct information sessions for prospective students and families when needed.
• Cover conflicts for college fairs and high school visits when necessary.

Requirements

• A bachelor's degree (master's preferred)
• At least 5-7 years of progressively responsible experience in a university or college admissions office or with proven event planning experience.
• Experience with Slate products, specifically CRM and events tool is preferred.
• Proven ability to motivate staff, achieve goals, and sustain a commitment to personalized customer service during periods of high-volume activity.
• Proven management/supervisory experience with the ability to lead a team in a changing environment and support leadership efforts to achieve university objectives.
• Advanced communication skills
• both oral and written; organizational and interpersonal skills including the ability to work effectively in teams both as a leader and a team member.
• Willingness to incorporate new initiatives into campus events.
• A proactive customer service approach.
• Ability to multi-task in work that is highly complex and varied in nature; demonstrated ability to meet deadlines, willingness to travel, work nights and weekends.
• Ability to interact with prospective students and their families in small to large presentation environments both on and off campus.
• Knowledge of social media outlets such as X, Snapchat, Instagram, and Facebook are a plus.
• Valid driver's license.
• Ability to stand for long periods of time and lift 20 lbs.

Benefits

• Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
• Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program
• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities
• Employee Discounts on products, services and educational opportunities
• Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Years); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable