Key skills
AnalyticsAccount Management
About this role
Role Overview
- Lead, coach, and develop a regional team of Field Reimbursement Managers to ensure effective field execution and consistent delivery of buy-and-bill product reimbursement and access support.
- Provide regular field coaching and performance feedback to strengthen team capability and execution.
- Ensure FRMs deliver accurate, compliant support regarding coverage, coding, billing, payment, product acquisition, and affordability.
- Partner with cross-functional stakeholders to support access strategy, field execution, and customer education initiatives.
- Monitor team activity, capacity, and performance using available analytics, reporting tools, and business reviews.
- Identify skill gaps and implement development plans, training support, and coaching interventions as needed.
- Maintain direct engagement with key accounts and customers when appropriate to resolve complex access or reimbursement issues.
- Communicate field insights, trends, and barriers to internal partners to support broader strategy and continuous improvement.
- Support hiring, onboarding, coaching, and ongoing talent development for direct reports.
- Ensure all field activities align with AbbVie policies, approved ways of working, and applicable compliance requirements.
Requirements
- Bachelor's degree required; Master's degree preferred
- Minimum 5 years of experience in coverage, coding, managed healthcare, and/or market access in neuroscience in Managed Health Care, Payer Account Management, Field Reimbursement Manager or equivalent role
- Minimum 3 years of experience leading field teams, successful team coaching, management and personnel development experience
- Experience in eye care, specialty products, physician-administered therapies, buy-and-bill, or specialty pharmacy preferred
- Demonstrated knowledge of reimbursement processes, payer policy, and access dynamics
- Proven ability to manage complex customer situations with sound judgment and strong compliance awareness
- Deep understanding of coverage, coding, billing, and reimbursement support processes
- Ability to travel extensively within the assigned geography
Benefits
- paid time off (vacation, holidays, sick)
- medical/dental/vision insurance
- 401(k) to eligible employees
- long-term incentive programs