Associate Director, Field Reimbursement, Eye Care

Role Overview

• lead, coach, and develop a regional team of Field Reimbursement Managers
• ensure effective field execution and consistent delivery of buy-and-bill product reimbursement and access support
• provide regular field coaching and performance feedback
• ensure FRMs deliver accurate, compliant support regarding coverage, coding, billing, payment, product acquisition, and affordability
• partner with cross-functional stakeholders to support access strategy, field execution, and customer education initiatives
• monitor team activity, capacity, and performance using analytics and business reviews
• identify skill gaps and implement development plans
• maintain direct engagement with key accounts and customers when appropriate
• communicate field insights, trends, and barriers to internal partners
• support hiring, onboarding, coaching, and ongoing talent development

Requirements

• Bachelor's degree required; Master's degree preferred.
• Minimum 5 years of experience in coverage, coding, managed healthcare, and/or market access in neuroscience
• Minimum 3 years of experience leading field teams
• Experience in eye care, specialty products, physician-administered therapies, buy-and-bill, or specialty pharmacy preferred.
• Demonstrated knowledge of reimbursement processes, payer policy, and access dynamics.
• Proven ability to manage complex customer situations with sound judgment and strong compliance awareness.
• Strong leadership, coaching, and team development skills.
• Deep understanding of coverage, coding, billing, and reimbursement support processes.
• Strong communication, presentation, and relationship-building skills.
• Analytical thinking and problem-solving skills.
• Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.

Benefits

• paid time off (vacation, holidays, sick)
• medical/dental/vision insurance
• 401(k) to eligible employees
• participate in long-term incentive programs