answer inbound calls from clients in a courteous, professional, and timely manner
respond to questions regarding accounts, products, services, and procedures
research and resolve issues efficiently, escalating complex matters as needed
document all interactions accurately in internal systems
review, verify, and process service forms and requests submitted by clients financial professionals
communicate with clients regarding missing information or required corrections
adhere to company policies, regulatory requirements, and data privacy standards
maintain accuracy and attention to detail in all customer interactions and transactions
participate in ongoing training to stay current on products, systems, and procedures
work closely with internal teams to resolve inquiries and improve service delivery

Customer-focused mindset
Attention to detail and accuracy
Problem-solving and critical-thinking skills
Time management and organizational skills
Minimum 1 year providing customer service
Proficient with Windows Microsoft Excel, Word, Outlook and Internet
Ability to verbally communicate effectively with the Advisors regarding service issues
Ability to read & interpret company policies, operations manuals, Pershing manuals, & technical guides
Minimum 1 years’ experience of brokerage experience (preferred)
Completion of the FINRA SIE exam (preferred)
FINRA Series 7 (preferred)
Bachelor’s degree in business, Finance or related field is preferred

Client Support Specialist

Key skills