Develop and maintain dashboards and reports using Power BI and other analytics tools
Build and support datasets, queries, and data models to meet operational reporting needs
Own and maintain a standard suite of recurring operational reports and performance summaries for leadership and operations teams
Partner with Operations teams to understand reporting requirements and deliver actionable insights
Translate data into clear, concise outputs for both technical and non-technical stakeholders
Adapt and maintain reporting solutions in alignment with evolving enterprise data strategy and infrastructure
Identify opportunities to improve reporting processes and enhance data accessibility
Validate data accuracy and ensure consistency across reporting outputs
Support enhancements to reporting frameworks, metrics, and KPI definitions
Collaborate with IT, data teams, and other stakeholders on data availability and integration

Bachelor’s degree in Data Analytics, Information Systems, Business Analytics, or a related field
1–3 years of experience in data analytics, reporting, or business intelligence
Proficiency in Power BI or a comparable data visualization tool required
Experience supporting operations, service, or contact center environments
Experience working within data warehouse environments or enterprise data platforms
Experience with SQL for data querying and reporting (preferred)
Experience with Python for scripting, automation, or data processing (preferred)
Familiarity with Genesys, Alchemer, or LimeSurvey (preferred)
Ability to work independently and collaboratively with cross-functional teams
Ability to communicate data insights clearly to business stakeholders
Strong organizational and problem-solving skills

Data Analyst

Key skills