Production Support serves as a critical specialist for JLL's PeopleSoft 9.2 Financial Management platform
Ensure seamless business continuity through proactive system monitoring, rapid issue resolution, and support for financial processes
Maintain exceptional system reliability while serving as the primary technical liaison between IT and finance teams
Analyse and resolve complex production issues within PeopleSoft Financial Modules
Proactively monitor system performance, data integrity, and user experience
Respond to user-reported issues and coordinate with technical teams for resolution
Review, test, and implement system configuration changes
Create and maintain comprehensive functional specifications and system documentation
Provide expert-level support to business users and create training materials.

3-5 years supporting PeopleSoft Financial Management 9.2 in enterprise IT environment
Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
Deep functional knowledge of PeopleSoft FSCM 9.2 modules with expertise in production support methodologies
Experience with system monitoring and incident management
SQL skills and PSQuery experience for rapid troubleshooting and data analysis
Strong understanding of financial close processes and month-end support requirements
Excellent communication and incident management capabilities
Proven ability to work under pressure during critical business periods.

Director, Technology Product Management

Key skills