Serve as a subject matter expert supporting merchant services operations, governance, and strategic initiatives
Provide end-to-end oversight of vendor performance, including service quality, KPIs, and risk/control adherence
Act as an escalation point for complex client issues and operational disruptions
Lead and support governance routines, performance reporting, and executive-level updates
Drive process optimization and efficiency opportunities across servicing and operational workflows
Partner cross-functionally (product, servicing, complaints, vendor partners) to support initiative delivery and issue resolution
Provide flexible support across multiple workstreams based on business priorities and interim coverage needs
Lead or contribute to initiatives tied to servicing realignment, vendor strategy, and operational transformation
Deliver insights and recommendations to leadership to inform decision-making and prioritization

Bachelor degree in Business, Finance, or related field or comparable professional experience
5-7 year experience in managing functions that support activity such as operations, training, quality programs, billing and process improvement
5+ years preferred experience in Merchant Services
Strong experience in vendor governance, risk oversight, or operational controls
Proven ability to lead complex initiatives across multiple stakeholders
Strong executive-level communication and influence skills
Ability to operate effectively in ambiguous, evolving environment

Senior Operations Consultant

Key skills