About this role

Maintain deep understanding of Agentforce and Data Cloud products and roadmap
Engage with T&P and CSG stakeholders in the development of product feedback, roadmaps, strategic readiness plans, and customer adoption plays
Develop expertise for all new product and feature introductions
Document best practices and learnings from product interaction
Collaborate closely with your Readiness Architect team
Maintain deep technical, functional and domain knowledge across all in-market and new products
Identify, document, and track all recommended product enhancements
Provide product expertise to support the creation and rollout of adoption strategies
Participate in improving customer health for Agentforce and Data Cloud

8+ years experience in individual contributor role in the SaaS industry
Hands-on experience working with Agentforce and Data Cloud products
Understanding of competitor products and landscape a plus
Track record of collaborating within a team of subject matter experts
Interaction with both technical and non-technical stakeholders
Understands and can translate customer use cases to technical and functional requirements
Salesforce Developer Experience a Requirement

Agentforce Readiness Architect

Key skills