Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
Navigate complex relationships between delivery and client groups to ensure stronger client relationships
Create more satisfied clients by identifying service improvements
Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products

Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
Working understanding of healthcare technology industry and products
Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
Skilled in managing projects, financial budgets, and forecasting
Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery

Service Delivery Manager

Key skills