responsible for design, development, and unit testing of ServiceNow Catalog Items automation and integration solutions
engage with Business Analyst and SME to perform detailed requirement analysis
provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items and other aspects of ServiceNow
design, architecture, maintenance, and enhancement of Catalog items
create and maintain the current state of the ServiceNow platform architecture documentation
communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices
develop technical design documents
create well-structured test plans and coordinate testing activities, identify, document, and track software defects
perform and facilitate regression testing of resolved defects
translate technical complexities to non-complex and simple terms for project stakeholders
support ServiceNow upgrades planning and execution
manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript
participate in the configuration and customizations, as needed, based on customer needs
participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner

Minimum of two (2) years experience in ServiceNow development
Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal
Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages
Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem
Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC
Experience in working on automations and integrations in ServiceNow with API, IntegrationHub/Orchestration, and other similar technologies
Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design
Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization
Must be willing to work night shift

multiple medical plans plus dental, vision and prescription drug coverage
a competitive 401k with generous matching
PTO beginning at 20 days per year
up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
basic Life and AD&D Insurance as well as Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care

Software Engineer – ServiceNow

Key skills