Build and evolve the customer journey at Zarp, focusing on understanding behavior and improving the experience throughout the journey
Generate actionable insights from data and user behavior analysis, identifying opportunities to improve the product
Run A/B tests and experiments, evaluating hypotheses and measuring impacts on the platform's experience and usage
Independently structure analyses, connecting data to decision-making
Work closely with the business, translating drivers' needs into improvement opportunities
Partner with teams such as Marketing, Product, and Performance to implement initiatives

Bachelor's degree in Business Administration, Engineering, Economics, Statistics, or a related field
Advanced Excel
Strong analytical skills and structured thinking
Experience with customer journey, CX, or user behavior analysis
Ability to work autonomously, investigating issues and proposing solutions with a product and business mindset
Focus on generating insights and improving experience; this role is not primarily focused on retention
Knowledge of SQL is a plus

Dress code: be yourself!
Special discounts on car rentals and the purchase of pre-owned vehicles
Gympass
Profit Sharing (PLR)
Health insurance
Dental plan
Private pension plan
Home office allowance
Allya benefits and discounts network
Life insurance
Food allowance
Meal allowance
Transportation allowance
Localiza University (in-person and online training for your development)
Pregnancy support program
'Acolher' program offering psychological, financial, and legal guidance
On-site medical clinics for emergency care
Dedicated employee support center
On-site services at headquarters (Gym, Nail salon, Bank, Copy center, Cafeteria)
Open-plan work environments

Customer Experience Analyst

Key skills