Product Manager – Payments

Role Overview

• Support the strategy, planning, and execution of the Veracross global payments roadmap across the US, UK, ANZ, and other markets
• Conduct market research, customer discovery, and competitive analysis to inform payments product decisions
• Partner with payment processors, gateways, and banking partners to evaluate capabilities, negotiate features, and manage day-to-day relationships
• Collaborate with UX, engineering, compliance, and GTM teams to deliver intuitive, secure, and scalable payment experiences for schools and families
• Translate business and customer needs into clear product requirements, user stories, and acceptance criteria
• Help ensure compliance with PCI DSS, NACHA, card network rules, and regional payment regulations (e.g., PSD2/Strong Customer Authentication in the UK/EU, ATO/AusPayNet standards in Australia)
• Analyze payment performance data — authorization rates, decline reasons, settlement timing, chargebacks, and fees — to identify opportunities for improvement
• Support GTM, customer success, and support teams with training, documentation, and enablement on payments features
• Track KPIs, report on product performance, and adapt the roadmap based on measurable impact

Requirements

• Bachelor’s degree in Business, Finance, Economics, Computer Science, or a related field
• Minimum 2 years of relevant experience in payments, fintech, financial services, or a closely related domain (e.g., associate product manager, payments operations, payments analyst, product analyst, or implementation specialist working with payments or treasury products)
• Working knowledge of how online payments work end-to-end — including card processing, ACH/bank transfers, gateways, processors, and settlement
• Familiarity with payments compliance and risk concepts such as PCI, fraud prevention, and chargebacks
• Strong analytical mindset, comfortable working with data to inform product decisions
• Excellent written and verbal communication skills, with the ability to collaborate across time zones and regions
• Curious, organized, and self-directed — eager to grow into a full product management role with global scope
• Authorized to work in the United States
• Bonus Points
• Prior experience as an Associate Product Manager or Product Analyst on a payments or fintech product
• Exposure to international/cross-border payments, multi-currency processing, or FX
• Experience with payment platforms such as Stripe, Adyen, Worldpay, Payroc or similar
• Familiarity with regional payment methods (e.g., BECS/Direct Debit in Australia, BACS/Faster Payments in the UK, ACH in the US)
• Experience working in or with K–12 schools, higher education, or family-facing billing platforms
• Exposure to machine learning and/or automation

Benefits

• 3 weeks of vacation per year
• 14 paid holidays per year (including the week off between Christmas and New Year's Eve)
• 56 Hours of paid sick leave annually
• Top tier benefits
• • Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed)
• Veracross LLC Fidelity 401(k) Plan
• Managed by Sentinel Benefits