Define and own the claims technology product roadmap, balancing near-term feature delivery with longer-horizon whitespace innovation, in close partnership with the rest of the product team, stakeholders, and engineering
Lead discovery efforts — digging into data, conducting user research, and identifying the highest-impact problems facing adjusters and customers — then translate findings into prioritized product plans
Drive end-to-end delivery with your dedicated engineering team, from roadmap socialization and story writing through sizing, build, and launch
Own the rollout and adoption of new features, including stakeholder communications, training, and change management across claims operations
Define, track, and evangelize the KPIs that demonstrate product success, and use performance data to continuously sharpen your roadmap
Motivate and connect your development team to Kin's broader mission, ensuring daily work links to meaningful customer and business outcomes
Requirements
3+ years of software or technology product management experience, including ownership of a roadmap and end-to-end delivery with an engineering team
Experience working in agile environments at a startup or high-growth company, with the ability to move fast, adapt to shifting priorities, and drive clarity from ambiguity
Demonstrated ability to use data to drive decisions — including hands-on experience with BI or analytics tools such as Tableau, Looker, or Adobe Analytics
Experience conducting or closely collaborating on user research, and translating customer insights into product requirements and roadmap priorities
Track record of communicating complex product plans clearly — written and verbal — to both technical and non-technical audiences
6–8 years of total professional experience
Bonus if you have:
Experience in insurance, insurtech, or claims operations
Design thinking, innovation methodology, or formal user research background
Experience with data tools such as Looker, Databricks, and Fullstory
Tech Stack
Tableau
Benefits
Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval