Staff AI Transformation Program Manager

Role Overview

• Own and operate Omada’s AI Transformation and Business Process Excellence program, including governance models, intake processes, prioritization frameworks, executive reporting, and delivery oversight.
• Lead complex cross-functional initiatives focused on improving operational scalability, reducing friction, strengthening governance, and optimizing business workflows across the organization.
• Design and manage structured intake and prioritization processes for operational improvement initiatives, including evaluation frameworks based on business impact, complexity, effort, strategic alignment, and operational risk.
• Maintain and govern a portfolio of concurrent transformation initiatives, balancing tactical operational improvements with larger multi-quarter strategic programs.
• Define and manage program structures including project charters, milestones, dependencies, RAID logs, stakeholder communication plans, executive updates, and success metrics.
• Lead initiatives through the full lifecycle including discovery, current-state analysis, future-state design, implementation planning, rollout, adoption, and post-implementation optimization.
• Establish and maintain operational governance cadences with stakeholders and executive sponsors to ensure alignment, transparency, accountability, and prioritization.
• Drive consistent operational execution standards across transformation initiatives, ensuring projects are well-scoped, measurable, documented, and aligned with business objectives.
• Develop scalable frameworks, templates, standards, and operating models that improve the maturity and repeatability of process improvement efforts across the organization.
• Provide regular executive-level reporting on initiative progress, risks, dependencies, operational metrics, and realized business outcomes.

Requirements

• 10+ years of experience in technical program management, business process management, operational excellence, consulting, or enterprise transformation roles.
• 5+ years of experience leading large-scale cross-functional programs or operational transformation initiatives within complex organizations.
• Demonstrated experience designing and operating intake, prioritization, governance, or PMO frameworks for enterprise initiatives.
• Strong program and project management expertise, including roadmap planning, dependency management, stakeholder alignment, and executive reporting.
• Deep experience documenting and redesigning business processes using methodologies such as BPMN, swimlane diagrams, SIPOC, value stream mapping, or similar frameworks.
• Strong operational and analytical mindset with experience defining KPIs, SLAs, operational metrics, or benefits-realization frameworks.
• Experience working with process analytics, process mining, or operational reporting platforms such as Tableau, Celonis, Signavio, Power BI, Looker, or similar technologies.
• Strong consultative and stakeholder management skills, with the ability to influence leaders and drive alignment across teams without direct authority.
• Experience partnering with technical teams on workflow automation, systems implementations, operational tooling, or process orchestration initiatives.
• Strong written and verbal communication skills, including executive presentations, process documentation, operational reporting, and stakeholder communications.
• Ability to independently manage multiple concurrent initiatives in fast-paced and evolving environments with shifting priorities.
• Experience operating within regulated or compliance-driven environments such as healthcare, SOC2, HIPAA, or SOX is preferred.
• Familiarity with Lean, Six Sigma, continuous improvement methodologies, or operational excellence frameworks is preferred.
• Familiarity with AI-enabled operational tooling, intelligent workflow orchestration, or agentic automation concepts is a plus.
• Bachelor’s degree in Business, Information Systems, Industrial Engineering, Operations, Computer Science, or related field preferred.
• PMP, PgMP, CBPP, Lean Six Sigma, or equivalent certifications are a plus.

Tech Stack

• PMP
• Tableau

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!