Customer Care Manager, all genders

Role Overview

• Central communication interface: Coordinate exchanges between internal departments and customers
• Relationship building & customer retention: Develop and maintain long-term customer relationships
• Needs analysis & satisfaction: Identify individual customer needs
• Proactive customer communication: Keep customers informed about new benefits and developments
• Portfolio development & implementation: Continuously expand the benefits offering and implement innovative bonus models

Requirements

• Completed degree in business administration or a comparable qualification
• Minimum two years of professional experience, ideally in key account management, project management, or customer success management
• Strong service and customer orientation
• Empathy, assertiveness, and excellent communication skills
• Independent, solution-oriented working style
• Strong planning and coordination skills
• Business-fluent German and English, both written and spoken

Benefits

• Flexible working hours
• Modern office in Fuerteventura or remote work across the Canary Islands
• Workation with extras: Up to 4 weeks of EU workation per year – including flight & accommodation when choosing the Munich location
• 30 days of vacation
• Permanent contract & private supplementary health insurance
• Above-average salary compared to the national average
• Assistance with obtaining an NIE number and administrative procedures