Own and drive the definition of all service requirements across products, features, and programs
Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness
Own and manage the service design lifecycle, from concept through validation, launch, and operational handover
Own and drive the definition and governance of Customer Acceptance Test Plans for new features and design changes
Provide reliable cost models and delivery estimates to support sales, quoting, and business planning
Lead and coordinate service design initiatives and projects, including planning and prioritization, resource alignment, and stakeholder management
Ensure effective transition to operations, including validation, documentation, and knowledge transfer
Drive standardization of service packages and deployment models across regions
Continuously improve service efficiency, quality, and profitability, based on field feedback and performance insights

Proven experience in service design, service management, or technical delivery leadership
Strong project management skills, including planning, execution, and stakeholder coordination
Solid understanding of service lifecycle management (e.g., ITIL)
Cost modeling and service economics
Operational readiness and deployment processes
Proven ability to work across cross-functional teams (R&D, Product Management, Services, Operations)
Solid understanding of modern IT technologies and cloud-based architectures
Experience in healthcare or medical software environments
Strong analytical thinking and decision-making capability
Excellent communication and stakeholder management skills

Service Innovation Manager

Key skills