French Sales Advisor

Role Overview

• Handle inbound and outbound calls with French-speaking customers.
• Retain customers who are considering cancelling or changing their services.
• Identify customer needs and recommend suitable products, upgrades, and promotions.
• Promote additional services and cross-selling opportunities.
• Negotiate tailored solutions to maximize customer satisfaction and loyalty.
• Build strong customer relationships through a consultative sales approach.
• Meet and exceed retention, sales, and quality targets.
• Ensure an excellent customer experience during every interaction.

Requirements

• Fluent French and English (C1/C2 level).
• Previous experience in sales, retention, customer service, telesales, or contact centres is highly valued.
• Strong communication, negotiation, and persuasion skills.
• Target-driven and results-oriented mindset.
• Ability to work in a fast-paced environment.
• Customer-focused attitude with strong problem-solving skills.
• Comfortable working with KPIs and performance objectives.

Benefits

• Remote work within Portugal.
• Permanent contract after 6 months.
• Private health insurance.
• Paid training from day one.
• International and multicultural work environment.
• Career progression opportunities within a leading telecommunications project.